Service and support
We are here to help you get the most out of your LED by CHEVAL system, every step of the way
User manual
Find detailed instructions for setup, use, and care of your LED Treatment System.
FAQ
Browse answers to common questions about use, safety, and maintenance.
Get support
Need help with your product? Fill out the support form below or contact us directly.
Check this first!
Sometimes the solution is simpler than you think. Before sending your system in, please go through these quick steps first. They often solve the issue right away, so your horse doesn’t have to be without the LED Treatment at all.
Every second row in our LED Treatment Systems consists of infrared lights. Since infrared is outside the visible spectrum, you won’t see them glowing even when they are on and working as intended.
Make sure the battery is fully charged and properly connected. Try another outlet or charger if available.
Check that all connectors and straps are firmly in place. A loose connection can cause interruptions.
Inspect the charging cable and port for dust or damage. If the problem continues, let us know.
If the battery turns off when you connect it to the system, it may be due to a short circuit. Disconnect the battery and place it in the charger to check that the battery lights turn on as normal. Also make sure the connector on the power cable is clean and completely dry (let it dry in a non-humid room if needed). Then try connecting again.
If you’ve tried these steps and the issue remains, please fill out the support form below and include what you’ve already checked. This helps us speed up the service process for you.
How our support and service works
All our systems are covered by a four-year warranty, and if something goes wrong we will take care of the repair at no cost. Every service is carried out in-house by our own team, ensuring the highest quality and fast handling.
Start by submitting the support form below. We’ll get back to you as soon as possible, and if a repair is needed we’ll provide you with a return label for safe and convenient shipping. Please do not send any product to us without following this process.
We will make sure your horse can get back to treatment with minimal downtime.
Support form
If you ever need help with your LED by CHEVAL system, simply fill out our support form. We will get back to you as soon as possible (usually within 2–3 business days).